Shipping policy

Shipping Policy

The American Craftsman LLC handcrafts and ships orders from Eagle, Wisconsin. We currently ship to addresses within the United States.

Processing times

Most orders ship within 3–7 business days after payment. For personalized items requiring a proof, the processing period begins after the customer approves the proof. Large, multi-piece, government, and fully custom projects may require additional time; their production schedule will be provided with the quote or order confirmation. Business days do not include weekends or federal holidays.

Shipping rates and delivery estimates

Available shipping services and charges are displayed at checkout before payment. Delivery estimates begin after the carrier accepts the package and are not guaranteed. Weather, carrier disruptions, and other events outside our control can cause delays.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking may take up to 24 hours to begin updating after the label is created.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. We cannot guarantee an address change after an order has shipped.

Lost or delayed packages

If tracking shows an unusual delay or a package cannot be located, contact us with your order number. We will help review the tracking information and, when appropriate, work with the carrier.

Damage in transit

Inspect the item and packaging promptly after delivery. Report shipping damage within 7 days with your order number and clear photos of the item, exterior packaging, and shipping label so we can evaluate a replacement or other resolution.

Contact

Email: gerrid98@gmail.com
Phone: (608) 635-6828