Refund policy
Refund Policy
Returns and refunds
All products currently listed in our store are made to order and are final sale unless they arrive damaged, defective, or materially different from the approved order or proof. We do not accept change-of-mind returns or exchanges on these items. If we offer non-personalized items that are not made to order, eligible items may be returned or exchanged within 30 days after delivery, subject to the return eligibility requirements below.
Return eligibility
- The item must be unused, in its original condition, and returned with its original packaging.
- A receipt or other proof of purchase is required.
- You must contact us before sending an item back. Returns sent without authorization may not be accepted.
Personalized and custom products
Because personalized, made-to-order, and custom products are produced specifically for the customer, they are final sale unless they arrive damaged, defective, or materially different from the approved order or proof.
Starting a return
Email gerrid98@gmail.com with your order number and the reason for the return. If the return is approved, send it to:
The American Craftsman LLC
S92W34685 Joshua Way
Eagle, WI 53119
United States
Customers are responsible for return shipping costs on ordinary eligible returns. We will cover reasonable return shipping or provide a replacement when an item is damaged, defective, or incorrect. Original shipping charges are not refundable unless the return is due to our error. We recommend using a trackable shipping service.
Damaged, defective, or incorrect items
Inspect your order promptly after delivery. Contact us within 7 days of delivery with your order number and clear photos of the item and packaging so we can evaluate the issue and make it right.
Refunds
We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Banks and card issuers may require additional time to post the refund. If more than 15 business days have passed after approval, contact us.
Cancellations and changes
Contact us as soon as possible if you need to change or cancel an order. Because handcrafted and personalized items may enter production quickly, changes or cancellations cannot be guaranteed after production begins.
Contact
Email: gerrid98@gmail.com
Phone: (608) 635-6828